Essential Massage & Facials of Riverview

Oh my paid for a 90 minute hot stone massage and got 60 minutes. Maybe 10 minutes the hot stones were used. Hot towels were put on and left until they were ice cold. Spent most of the time rubbing my arms which did nothing. She hardly understood English so I couldn't tell her what was wrong. I've been to Essential Massage before on the $47.00 Tuesday special and loved it. Thought I would give the hot stones a go. Don't waste your time or money. Stick with the Tuesday special. '

Love coming here! Have been coming to see miss Sheila for eyebrow threading for years, she’s the best eye brow profesional in the world!!!! In over 8 years have never found anyone as good as her. She truly cared about her work. My mom and grandma also love getting facials with her. She’s the best at it all. This location is also really cute and always clean! They did a great job at creating a relaxing space for all your self care needs!:)

Top 3 favorite massages EVER! Top notch staff and facility! Dora was amazing!!!! Love all the special extras and the hot stones were fantastic! Best stretching I've ever had, especially around my neck area! So nice to get a massage from someone who really knows how to read your body! Was 5 stars handsdown!!!! Steve, the owner went above and beyond to make sure our experience was perfect! Best business owner I've ever encountered!!!! HIGHLY RECOMMENDED to anyone!

I wasn’t going to leave a negative review until I called to give feedback on my experience and dealt with less than sub par customer service from the front desk. I booked an 80 minute ‘deep tissue’ massage and while the woman who did my massage was extremely friendly it was just not a deep tissue massage whatsoever. It felt like my Masseuse was doing everything besides deep tissue using pretty much only tools (a cupping tool, scraping tool, etc). I think she meant well but it just seemed like she had never given a deep tissue massage before. I left feeling like I needed a massage…. Before I left I was asked how was everything and I said “good” because there were people in the lobby and the doors were open to the back and I didn’t want to humiliate the masseuse in front customers and staff so I waited until I left to call. (I also didn’t tell the masseuse when she asked because there was such a large language barrier we could barely understand each other with 1 or 2 words and I had no idea how to communicate what could be done differently) I was explaining to the woman who answered that I am NOT someone who likes to leave a negative review I would rather just call someone and she cut me off to put blame on me saying “did you tell the lady at the front desk you didn’t like it you should have said something” then followed up with “I’ll let Steve know”. No apology, no please come back and see us, nothing except “you should have said something”. I’m just baffled at the lack of customer service when I called an establishment to let them know I am super unhappy with the service I received. I wasn’t expecting anything free, no refunds I just wanted to give my feedback and no one seemed the care because I didn’t say anything before I left. Really disappointing I won’t be going back.

First time here and I must say, it was one of the best experiences I've had. Off the top, I was greeted when I came in, didn't wait long to be called back, very professional, great atmosphere, very relaxing. Sheray (I hope I spelled that right) was absolutely incredible. She asked me all the right questions to determine the best possible outcome and I must tell you, she is awesome. Those hands are magical. I think I caught myself snoring a couple times. I highly recommend her and the establishment.